nls new logoTo £90,000 plus excellent bonus and benefits.

J2208 - Our client is seeking a Head of Business Services - UK, S Eng to manage business operations within their asset based lending division, encompassing IT processes and asset finance. You will attain quality, reliability and efficiency standards for business facilities and computerisation processes so that customer and employee satisfaction can be optimised in terms of business operations.

 

Job Reference: OSV/J2208
Job Title: J2208 - Head of Business Services - UK, S Eng - Asset Finance
Salary: To £90,000 plus excellent bonus and benefits
Location: UK, S Eng
Bonuses: Excellent
Benefits: Excellent
Job Function:  Operations & Support
Vacancy Type:  Permanent
Asset Type / Sector: All Assets / Sector
Job Description :

J2208 - Our client is seeking a Head of Business Services - UK, S Eng to manage business operations within their asset based lending division, encompassing IT processes and asset finance. You will attain quality, reliability and efficiency standards for business facilities and computerisation processes so that customer and employee satisfaction can be optimised in terms of business operations.

KEY ACCOUNTABILITIES:

Coach and guide employees in accordance with core values ​​and objectives, allowing them to develop optimally and to contribute as best they can to achieving the department’s objectives. 
Assess the individual performance of staff members in relation to their personal development and the expectations of the organisational unit.
Translate the Information & Operations Division’s business plans into the required department objectives, taking into account the manageability of the results, existing and other collaboration agreements, and the available expertise within the department.
Produce estimates for the resources and budgets required and sets priorities for these.
Initiate and maintain formal and informal contacts with various internal and external stakeholders with the aim of increasing expertise, profitability and collaboration.
Monitor, analyse and evaluate department results and identify improvement opportunities.
Optimise processes and creates synergy benefits, taking into account risks, collaboration agreements and organisational objectives where applicable.
Evaluate improvement initiatives with all relevant stakeholders.
Responsible for the design, development and management of optimally performing end-to-end customer processes, taking into account a good balance between customer satisfaction and cost. 
Promote and safeguard a culture in which customer excellence, continuous improvement and the computerisation of solutions are the guiding principles when serving customers.
Gather best practices based on customer experiences and ensures that these are actively shared and promoted.

PERSON SPECIFICATION:

Knowledge of business economics at university level.
Knowledge of financial and process management (including programme and change management).
Knowledge of international financial services, vision, strategy, objectives, structure and business processes, services portfolio and ABF rules and regulations.
Social skills for internal matters, such as giving strategic advice to management and the management team, leading a team that operates internationally, and managing cultural differences.
Social skills for external matters, such as building and maintaining mutually beneficial relationships with clients, supervisory authorities and other stakeholders.
Writing proficiency for drawing up strategic recommendations, annual plans and accountability reports.
Around 12 years of experience with a financial service provider that operates internationally, of which 7 years must be management experience.
Speaks English and one other modern language (German or French).

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.
 

Consultant : Katherine Amin