Oct 09, 2017
When lenders request bank statements from customers as part of the application process, it can create inefficiency, re-work and poor turnaround times, leading to frustration for brokers and customers. The cost of leakage and lost business as a result of bank statement processing is significant. At each stage of the process after the application has been referred back by the lender with a request for more information, there is friction and the risk of costly leakage as customers decide to look elsewhere or abandon the process.
Nov 15, 2017
The Alta Group consultancy has appointed Valerie Pagliaro, an executive with expertise in pricing analytics and financial planning in the equipment leasing industry, to the post of director. Pagliaro spent 25 years at GE Capital and its subsidiaries, playing a leadership role in mergers and acquisitions, financial and pricing analytics and structuring and negotiating deals across the US and Europe.
Mar 21, 2017
Currently the lion’s share of communications from auto financiers, in concert with their brand partners and franchised retailer networks, is delivered by conventional methods. Very often this communication is one way and doesn't promote interaction ‘in the moment’. For example, traditional posted mail and outbound telephone calls from retailers or contact centres are very much alive and kicking. Whilst these efforts are laudable, the old conventional methods are fast running out of road and they are not in sync with the habits of the 21st century consumer.