​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​J2890 - Our client is seeking a Dealer Support Co-ordinator to process pre-deal information at proposal stage & deal support before the contract is activated. You will also be responsible for answering inbound calls from customers and dealers, from both Ireland and the UK, providing quotes for new deals and helping with queries relating to existing contracts.

Salary: £25,000 - £33,000 plus excellent bonus and benefits. Location: UK, Mids

 KEY RESPONSIBILITIES:

• Acting as the key contact point for the Sales Support Desk.

• Building relationships with key stakeholders.

• Visiting dealers (UK and Ireland) and represent client at manufacturer and / or agricultural shows.

• Receiving and solving inbound queries by phone and email from dealers and customers.

• Managing customer feedback and complaints processes.

• Providing quotations for retail customers and dealers.

• Liaising with retail customers and dealer staff to gather all relevant information required to submit an accurate and credible proposal to the Credit team.

• Ensuring customers are given an adequate explanation of credit searches and KYC requirements.

• Preparing documentation suite and dispatching to the customer/dealer for signing.

• Packaging and preparing deals received in the office for processing.

• Expediting documents for retail deals to ensure prompt service for retail customers and pay-out to the dealer.

• Calculating settlement quotes for customers on regulated and non-regulated contracts including collating relevant information.

• Supporting Area Managers by providing cover for them when required.

• Providing ad hoc project / testing support for new systems. 

PERSON SPECIFICATION:

• Experience in a customer facing role and / or the financial services industry (essential).

• FCA regulated environment experience (desired).

• Exposure to the agricultural sector (desired).

• Friendly, approachable, organised and structured.

• Excellent communication skills both verbal and written. 

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.